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Help Desk Analyst

Job Type : Temp/Contract
Hours : Full Time
Travel : No
Relocation : No
Job Industry : Government - Civil Service

Job Description :

The selected applicant will:


• Perform 8-10 hours of service calls weekly (to afford our existing four Service Desk team members approximately 2 hours of A+ certification preparation time weekly)


• Serve as a primary subject matter expert for an ongoing project to review and refresh approximately 200 PCs and associated hardware.


• Serve as a primary subject matter expert for an upcoming project to upgrade all PCs to Windows 10


• Develop incident resolution documentation


• Develop request fulfillment documentation


• Assist with asset tracking and management


 


 


Required Qualifications :
 
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