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IT Support Technician

Job Type : Temp/Contract
Hours : Full Time
Travel : No
Relocation : No
Job Industry : Energy - Utilities - Gas - Electric

Job Description :


Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians. Entry-Level position within field. Requires little or no experience in discipline. Performs routine assignments as directed. Closely supervised with little latitude for independent judgment. Typically requires up to one year of related experience. 

Minimum Requirements: Education: Associate Degree in a related field OR equivalent combination of education and/or experience. 

Experience: Typically an entry level position Physical demands and environment of the job: Candidates may be asked to work shifts including nights, weekends & holidays. Further, candidates may be called out after-hours to provide emergency support. A valid state driver's license, at a minimum, is required to operate AEP vehicles. Wiring responsibilities require the ability to differentiate between colors. Demonstrate and apply basic to intermediate level technical literacy, knowledge and skills in the major technical disciplines. · Computer Systems· EMS/SCADA Systems· Networking Systems LAN/WAN and Wireless Access· Radio Systems Field Radio· Radio Networking Support· Fiber Optic Support· Transport System Support· Mobile Data· Site Infrastructure

Required Qualifications :
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