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Sr. IT Analyst

Job Type : Temp/Contract to Direct
Hours : Full Time
Travel : No
Relocation : No
Job Industry : Energy - Utilities - Gas - Electric

Job Description :

This role reports to the Director IT Infrastructure and works closely with Architecture functions and Service Providers to manage Infrastructure Operations, Infrastructure Services and related financial planning.  To accomplish this, the role will also be accountable for monitoring Infrastructure Service Provider performance to quality and timeliness of contracted services are being met.


 


Key outcomes for success include:


·       Effective forecasting of


·       Alignment with service providers on delivery of initiatives


·       Initiatives such as cost savings meet their objectives and goals


·       Timely and accurate forecasting of initiatives


·       Effective communication of risks and issues


·       Well managed Service Level Agreements


 


Essential Responsibilities:


·       Ensure prioritization of new Technology requests in collaboration with various IT departments and service providers


·       Gather information and prepare presentations to assist in prioritizing technology projects


·       Review progress against overall portfolio of technology projects


·       Lead and manage small-to-medium sized technology initiatives


·       Support Enterprise Architects in executing work


·       Maintain a solid understanding of the Service Provider’s operational processes


·       Maintain a solid understanding of the scope of the Service contract as reflected by service levels, statement of work and pertinent schedules/exhibits


·       Resolve or escalate issues related to Infrastructure Services and Applications Services delivery in a timely manner


·       Work closely with the Governance functions to resolve Service Provider related issues and to help ensure accurate reporting related to Service Provider performance


·       Interact with Service Provider team members, helping to ensure they are properly qualified and staffed appropriately to meet business needs


·       With IT Operations, drive resolution of operational and service-based issues, reviewing, analyzing and reporting on service provider operations


 


Key Activities / Deliverables:


•        Infrastructure demand management


        Service request backlog review


        Asset & billing review


        Service management including Service desk


        Infrastructure Service Catalog management


        Execute cost reduction strategies


        Planning & budgeting of third party maintenance


Required Qualifications :

Selection Criteria:


·       Bachelors Degree or equivalent work experience


·       Experience working closely with service providers


·       Knowledge of Information Technology trends and best practices


·       Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis


·       Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills


·       Willing to travel to business unit or Service Provider locations, as needed


 


Analyst: 2+ years experience with IT infrastructure deployment, support and management


             1+ years experience with leading or supervising Technology initiatives


Senior:  4+ years experience with IT infrastructure deployment, support and management


                  2+ years experience with leading or supervising Technology initiatives


      Lead:    6+ years experience with IT infrastructure deployment, support and management


                  4+ years experience with leading or supervising Technology initiatives


 Must be familiar with Mainframe operations and Disaster Recovery exp
Person must be able to work independently 


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